Refund policy

Calculation

Cash refund = cash paid for the order × unused seconds at the time support registers the refund request ÷ total seconds in that membership period, rounded down to CNY cents. Monthly terms are 30 days; annual terms are 365 days. Future periods retain their full value; expired periods have no unused value. A ¥59, 30-day plan has a ¥29.50 refund after 15 days or ¥39.33 after 10 days. Review waiting time does not reduce the amount fixed at registration.

Discounts and credits

Cash refunds never exceed cash paid. Coupons are not cash. Account and upgrade credits are prorated separately and restored as account credit; converted memberships are not restored and credit is not refunded again as cash. Linked renewals, upgrades and all-credit orders require support review.

Requests and access

Submit your order number, purchasing account and reason at https://www.tryva.cn/support or jimzhoustudio001@gmail.com. Do not send passwords or verification codes. After registration and review, cash refunds use the original payment channel; settlement timing depends on the original payment provider. The refunded order's remaining membership ends, while other valid memberships remain. Authorized ¥0.10 acceptance-test orders receive a full refund after testing.

Operator

上海吉姆周信息咨询工作室 · jimzhoustudio001@gmail.com · https://www.tryva.cn/support